Frequently Asked Questions
Answers to what our customers ask most
Create an account on the site, then add your business profile. Once our team activates the profile you can start entering parcels straight away.
Delivery time depends on the area. Your parcel is collected and delivered on the next distribution run for the destination area.
Every parcel has its own tracking number. Enter it on the parcel tracking page to see its status — all updates also appear inside your account.
The cost is set per area and agreed with your business profile at activation. The cost is shown on each parcel as you enter it.
The parcel is returned to the branch and handed back to you on a signed return slip, with the agreed return cost applied.
You can submit a payment request from your account. Once reviewed, the net collected amount is transferred to you after delivery costs are deducted.